Mission and values

Mission

The Régie de l’assurance maladie du Québec provides access to health care through:

• sound management of the Health Insurance Plan and the Public Prescription Drug Insurance Plan
• administration of aid programs directed at citizens
• remuneration of health professionals

Vision

Clients and partners at the heart of a renewed service provision.

Values

RAMQ is guided by 4 values for the attainment of its objectives. These values form the bedrock of its behaviour and decisions.

• Collaboration: fostering partnership and commitment to our clienteles and among staff members
• Equity: acting with kindness and making decisions fairly in the public interest
• Courage: showing audacity by daring to act despite uncertainties
• Creativity: using imagination to generate innovative ideas

By upholding and promoting these values, RAMQ fosters exemplary behaviour and acts to support decisions that benefit society.

Clienteles

The objective of the health network is to ensure that citizens may access the care and services required by their health condition. At the forefront of this system, RAMQ serves the 8.4 million persons covered by its health insurance plan. Of these, 3.9 million are also registered with the Public Prescription Drug Insurance Plan.

RAMQ administers over 40 programs covering, among others, hearing and visual aids, the reimbursement of costs incurred for services outside Québec, financial aid for domestic help services and the financial contribution by adults accommodated in a health facility.

Moreover, RAMQ remunerates over 60,000 health professionals, service providers and other prescribers. Health professionals are paid in accordance with agreements concluded between medical federations or professional associations and the Ministère de la Santé et des Services sociaux.

Finally, RAMQ makes its information resources available to the Ministère de la Santé et des Services sociaux, researchers and various players in the network. These resources include information on the evolving provision of health care and services and their related costs.

All available information is disclosed in strict observance of the need to protect personal information.