Our communication practices

What we never do

Here is what we never do when we communicate with you:

• We never send unsolicited text messages
• We never ask you to provide personal or banking information by email or text message
• We never notify you of a reimbursement by email or text message
• We never leave voice mail with personal information
• We never require any payments by Interact transfer, prepaid credit cards or cryptocurrency

How we communicate with you

To ensure that the communication you have received is legitimate, please read our communication practices:

• We may call you if you have an application in progress
• We may reply to you by email if you have contacted us in this way. Under no circumstances will we give you or ask you for personal information by email
• We may send you an acknowledgement of receipt by email only if you have contacted us by email or used one of our online services

What to do if in doubt

Do you have any doubts as to whether the message you have received is really from us? Here is what to do:

• Do not reply to the email or text message and do not click on any links, images or attachments contained therein
• If it is a call, do not provide any personal information. Make a note of the agent’s name and end the conversation
• Call us to confirm that the communication you have received is from our organization
• If it’s a scam or fraud, report it to the Canadian Anti-Fraud Centre

Cybersecurity advice

For best practices and prevention tips, visit the Conseils en cybersécurité section (French only) of the Québec.ca website.